Payment Policy

This policy forms part of the iTravel ERP Terms of Service. Subscriptions are billed by Innaun Private Limited, 94/1 Galle Road, Colombo 06, Sri Lanka.

1. Plans and prices

• Annual plans are charged at the price of 9 months for 12 months of service.
• Add-ons (for example additional users, data migration, training, custom reports or development) are quoted separately and shown on your invoice.
• Prices are in Sri Lankan Rupees and exclude any taxes that apply by law; where taxes apply they are shown on the invoice.
• The features of each Plan are those shown on our Pricing page on the date you subscribe. Features marked “coming soon” are not included until released.

2. How the service is delivered

iTravel ERP is an online service. Nothing is shipped. After your payment is confirmed we create your account and email the account owner an invitation to sign in at your iTravel ERP address. We aim to do this within one business day of confirming payment.

3. Getting started: your first payment

1. When you ask to get started (through the onboarding form on itravelerp.com, or by contacting us), your subscription start date is the date of your request.
2. We immediately email you a proforma (payment request) with the amount due, our bank details and a payment reference.
   • Monthly plans: the first amount is pro-rata from the start date to the last day of that month, calculated as monthly price × days covered ÷ days in the month (calendar days, including the start date). If you sign up on the 29th, you pay only for the remaining days; your first full-month invoice follows on the 1st.
   • Annual plans: the first amount is the full annual price, covering 12 months from the start date.
3. Pay by bank transfer using the payment reference shown on the proforma.
4. A proforma is valid until the last day of the month in which it was issued. The start date is not moved if you pay later. If a proforma expires unpaid, simply ask us again and we will issue a new one.
5. When we confirm your payment we issue your tax invoice (marked paid) and a receipt, and activate your account.

A proforma is a request for payment, not a tax invoice.

4. Ongoing billing

• Monthly plans: an invoice for the coming month is issued on the 1st of each month until the subscription is cancelled.
• Annual plans: a renewal invoice is issued for the next 12 months on the anniversary of the start date.
• Invoices are due 7 days after the invoice date.
• Invoices, receipts and reminders are sent to the email address and phone number held on your account. Please keep them up to date.

5. Payment methods

• Bank transfer to the account shown on your proforma or invoice. Please always quote the invoice or proforma number as the payment reference.
• Online card payment will be offered once available; we will update this policy when it is.
• Bank charges on your side are your responsibility. The invoice is settled when the full amount reaches our account.

6. Reminders, late payment and suspension

1. We send a reminder 3 days before the due date.
2. From the due date, we send an email and SMS reminder every 2 days until the invoice is paid.
3. A final warning is sent 2 days before suspension.
4. If an invoice is still unpaid 14 days after its due date, the account is suspended: users cannot sign in. Your data is kept and is not deleted.
5. Paying the overdue amount reactivates the account, normally within one business day of confirming the payment.

Fees for the period of suspension remain payable. An account suspended for non-payment for a long period may be terminated as described in the Terms of Service and Privacy Policy, after notice.

7. Changing plans

• Upgrade: takes effect immediately. We issue an adjustment invoice for the difference only, pro-rata from the change date to the end of the current period (for annual plans, to the annual end date).
• Downgrade: the unused pro-rata balance is carried forward as a credit to your next invoice. Downgrades are not refunded in cash. If your users or data exceed the new Plan’s limits, you must reduce them before the downgrade takes effect.

8. Cancellation

You may cancel at any time by emailing support@itravelerp.com from the account owner’s email address. Monthly plans stop invoicing from the next 1st; you keep access until the end of the month already paid for. Annual plans run to the end of the paid year. Refunds are covered by our Cancellation & Refund Policy.

9. Billing questions

Email support@itravelerp.com with your invoice number. If you think an invoice is wrong, tell us within 30 days of the invoice date; undisputed amounts remain payable on time.

Innaun Private Limited · 94/1 Galle Road, Colombo 06, Sri Lanka · support@itravelerp.com · +94 77 690 9457