Security and reliability

Your agency’s data. Kept yours.

Each agency’s data is kept apart, every sign-in is protected, and every change is recorded. Here is exactly how.

Get started Book a demo ›
99.5%
monthly availability target
Daily
backups, with an off-site copy
30 min
read-only support sessions
2-step
sign-in for every user

Separate by design.

Each agency’s data is kept separate at database level. Separation is built into how the system stores data, not added as a filter on top.

  • Demo Travels
    Separate data
  • Agency (sample)
    Separate data
  • Travels (sample)
    Separate data

No agency can see, search or report on another agency’s data.

Sign-in

Two steps to get in. One to stay safe.

Two-factor sign-in with an authenticator app, and accounts that lock after repeated failed attempts.

  • Two-factor sign-in for every user
  • 5 wrong passwords lock the account for 15 minutes
  • Each agency signs in at its own address
Two-step sign-in
Enter the 6-digit code from your authenticator app.
Signed in. Welcome back.

Roles and permissions

Everyone sees what they need. Nothing more.

Give each person a role. Decide which roles can see cost and profit. Switch the role to see the difference.

  • Roles from owner to view-only
  • Cost and profit visibility set per role
  • Customer documents never show your cost
  • A separate permission for processing ticket refunds
Sales list · cost and profit
DT-AIR-2026-0142 LKR 192,900 LKR 164,200 LKR 28,700
DT-VISA-2026-0031 LKR 85,700 LKR 69,200 LKR 16,500
DT-HTL-2026-0018 LKR 92,500 LKR 77,300 LKR 15,200
Owners see everything.

Support access

We only look when you let us.

When our support team needs to see your account, access is read-only and lasts 30 minutes. Your super admin can switch it off for new sessions.

  • Read-only, for 30 minutes at a time
  • Your super admin can switch it off for new sessions
  • Recorded in a support access log you can see
Allow Innaun support access
Settings · Security · only your super admin can change this
Support access allowed Our team can open a read-only session for 30 minutes when you ask for help.

History

Every change, on the record.

Each sale, hotel booking and visa case keeps a history of who changed what, and when.

  • History on every sale, booking and visa case
  • Old and new values recorded
  • Support sessions listed for your admins
History · DT-AIR-2026-0142
11:05 Super admin (sample) changed the selling fare LKR 190,500 → LKR 192,900
10:42 Accounts (sample) recorded a payment LKR 100,000 · bank transfer
09:58 Sales staff (sample) confirmed the sale
09:40 Sales staff (sample) added a passenger Passenger (sample)
09:12 Sales staff (sample) created the sale

Hosted and backed up properly.

The infrastructure behind your agency, in plain words.

  • Hosting

    Amazon Web Services

    Asia Pacific (Mumbai) region, behind Cloudflare for protection against attacks.

  • Backups

    Every day, with an off-site copy

    So your records can be restored if something goes wrong.

  • Availability

    99.5% monthly target

    Updates go out late at night, and planned downtime is emailed at least 48 hours ahead where possible.

  • Your data

    Yours to take with you

    Export your records, and see how we handle data in our Data Processing Agreement.

Data Processing Agreement · Sub-processors · Support and availability

See it with your own sales

Ready to see it in action?

Book a short demo and we'll walk through a real sale, payment and report with you.

Book a demo See pricing