These Terms of Service (“Terms”) are an agreement between Innaun Private Limited (company registration no. PV 112278), 94/1 Galle Road, Colombo 06, Sri Lanka (“Innaun”, “we”, “us”) and the business that subscribes to iTravel ERP (“Customer”, “you”).
By ticking the acceptance box on our onboarding form, confirming acceptance in writing (including by email), paying a proforma or invoice, or using the Service, you agree to these Terms on behalf of your business and confirm that you are authorised to do so. If you do not agree, do not use the Service.
1. Definitions
- Service — the iTravel ERP web application, hosted on
<your-subdomain>.itravelerp.comor a domain we connect for you, and related support. - Plan — the subscription level you choose (Starter, Pro or Enterprise), with the features and user limit shown on our Pricing page on the date you subscribe.
- Add-on — an optional module or service bought in addition to a Plan.
- Customer Data — all data you or your users enter or upload into the Service, including information about your customers, passengers, sub-agents, vendors and staff.
- Users — your employees and contractors you allow to sign in to the Service.
- Activation Date — the date we create your account and send the owner invitation.
- Policies — our Payment Policy, Cancellation & Refund Policy, Privacy Policy, Data Processing Agreement, Acceptable Use Policy, Cookie Policy and Support & Availability policy, each published at itravelerp.com/legal and forming part of these Terms.
2. The Service
2.1 We will provide the Service for your Plan and any Add-ons, for the subscription period you have paid for.
2.2 Features marked “coming soon” (or with a future release date) on our website are not part of your subscription until they are released. Release dates are targets, not commitments, and a delay is not a breach of these Terms.
2.3 We may improve, change or replace features. We will not materially reduce the core functions of your Plan during a paid period without giving you at least 30 days’ notice; if such a change materially affects you, you may cancel and receive a pro-rata refund of fees prepaid for the period after the change.
2.4 The Service is a business-management and record-keeping tool. It does not issue airline tickets, submit visa applications to authorities, sell insurance or make hotel reservations on your behalf, and it is not connected to any airline, GDS, embassy or insurer unless we state otherwise in writing.
3. Your account
3.1 You must give accurate company and contact details and keep them up to date.
3.2 You are responsible for your Users, for keeping passwords and two-factor devices secure, and for all activity under your account. Tell us immediately at support@itravelerp.com if you suspect unauthorised access.
3.3 The number of Users is limited by your Plan. Additional Users are an Add-on.
3.4 You choose your own record ID prefix in Settings. Changing it applies to new records only.
4. Fees and payment
4.1 Fees, billing dates, proformas, invoices, late payment, suspension and plan changes are governed by our Payment Policy, which forms part of these Terms.
4.2 Prices are in Sri Lankan Rupees (LKR). Prices exclude any taxes that apply by law; where such taxes apply they will be shown on the invoice.
4.3 We may change Plan prices by giving at least 30 days’ notice. New prices apply from your next billing period after the notice ends (for annual plans, from your next renewal).
5. Refunds
Refunds are governed by our Cancellation & Refund Policy, which includes a 14-day money-back guarantee from the Activation Date.
6. Your data
6.1 You own the Customer Data. You grant us a limited right to host, copy, process and display Customer Data only as needed to provide, secure, back up and support the Service, and as set out in the Data Processing Agreement.
6.2 For personal data within Customer Data, you are the data controller and Innaun is your data processor. The Data Processing Agreement at itravelerp.com/legal/dpa forms part of these Terms.
6.3 You are responsible for the accuracy and legality of Customer Data, for having a lawful basis to collect and use it (including passport and visa documents), and for giving your customers and passengers any notices the law requires, including for emails and SMS messages sent from the Service in your name.
6.4 Each account includes a file storage allowance (currently 5 GB). We may ask you to buy extra storage or remove files if you exceed it.
6.5 We may use anonymised and aggregated usage information (which does not identify you, your customers or any individual) to operate and improve the Service.
7. Acceptable use
You must follow our Acceptable Use Policy. You must not resell, sublicense or provide the Service to third parties other than your own Users, or attempt to copy, reverse engineer or access the Service other than through its normal interface.
8. Intellectual property
8.1 The Service, its software, design, documentation and the iTravel ERP and Innaun names and logos belong to Innaun or its licensors. These Terms give you a non-exclusive, non-transferable right to use the Service during your subscription; no other rights are granted.
8.2 Documents and emails generated by the Service may show “Powered by iTravel ERP”. This notice may not be removed.
8.3 If you send us feedback or suggestions, we may use them freely without obligation to you.
9. Confidentiality
Each party will keep the other’s non-public business information confidential, use it only for the purposes of these Terms, and protect it with reasonable care. This does not apply to information that is public, already known to the recipient, independently developed, or that must be disclosed by law (in which case the disclosing party will give notice where lawful).
10. Availability and support
We aim to meet the availability target and support hours in our Support & Availability policy. Planned maintenance is carried out outside business hours where possible and announced in advance.
11. Disclaimers
11.1 Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. To the extent permitted by law, we exclude all implied warranties, including fitness for a particular purpose and uninterrupted or error-free operation.
11.2 You remain responsible for your business decisions and records, including fares and prices, ticket issuance, refunds to your customers, visa applications and outcomes, commissions, tax and statutory filings, payroll and accounting. Reports produced by the Service do not replace professional accounting, tax or legal advice, and you should check figures before relying on them.
11.3 We are not responsible for failures caused by your internet connection, devices, email or domain providers, third-party services you connect, or events outside our reasonable control.
12. Limitation of liability
12.1 Neither party is liable for any indirect or consequential loss, or for loss of profit, revenue, business, goodwill or anticipated savings, however caused.
12.2 Our total liability arising out of or in connection with these Terms in any 12-month period is limited to the subscription fees you actually paid us for the Service in the 3 months before the event giving rise to the claim.
12.3 If Customer Data is lost or corrupted, our sole obligation is to use reasonable efforts to restore it from our most recent available backup.
12.4 Nothing in these Terms limits liability for fraud, or for any liability that cannot be limited by law.
13. Your indemnity
You will compensate Innaun for any claim, fine or loss brought against us by a third party (including your customers, passengers or a regulator) arising from Customer Data, your use of the Service in breach of these Terms or the law, or messages sent through the Service on your instructions.
14. Suspension
We may suspend access to the Service, in whole or in part, if:
- an invoice remains unpaid as described in the Payment Policy;
- you breach the Acceptable Use Policy or these Terms in a way that harms or risks harming the Service, other customers or third parties; or
- we are required to do so by law or a competent authority.
Where reasonable we will give notice first. Suspension does not delete your data.
15. Term, cancellation and termination
15.1 Monthly subscriptions renew each calendar month and annual subscriptions run for 12 months from their start date, until cancelled.
15.2 You may cancel by emailing support@itravelerp.com from your account owner’s email address. Cancellation takes effect at the end of the period already paid for, unless the Cancellation & Refund Policy provides otherwise.
15.3 Either party may terminate immediately by written notice if the other materially breaches these Terms and does not remedy the breach within 14 days of notice.
15.4 On termination your access ends. Your data is handled as described in the Data Processing Agreement and Privacy Policy, including your right to request an export.
15.5 Sections 6, 8, 9, 11, 12, 13, 15.4 and 17 survive termination.
16. Changes to these Terms
We may update these Terms and the Policies. We will publish the new version at itravelerp.com/legal with its effective date and, for material changes, give you at least 30 days’ notice by email. Continuing to use the Service after the effective date means you accept the change. If you do not accept a material change, you may cancel before it takes effect.
17. General
17.1 Governing law and courts. These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. The courts of Colombo have exclusive jurisdiction.
17.2 Electronic acceptance. Acceptance by tick-box, email or electronic records is valid and binding.
17.3 Notices. We send notices to the account owner’s email address. You send notices to support@itravelerp.com.
17.4 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (except payment obligations).
17.5 Assignment. You may not transfer these Terms without our written consent. We may transfer them to an Innaun group company or a successor of the Service, with notice to you.
17.6 Entire agreement. These Terms and the Policies are the entire agreement on their subject. If there is a conflict, the order of priority is: a signed written agreement between us; the Data Processing Agreement (for personal data); these Terms; the other Policies.
17.7 Severability and waiver. If any provision is invalid, the rest remains in force. Not enforcing a right is not a waiver of it.
18. Contact
Innaun Private Limited, 94/1 Galle Road, Colombo 06, Sri Lanka Email: hello@itravelerp.com · Support: support@itravelerp.com · Phone: +94 77 690 9457