This policy forms part of the iTravel ERP Terms of Service and applies to subscriptions with Innaun Private Limited.
1. 14-day money-back guarantee
If iTravel ERP is not right for your business, you can cancel within 14 days of your Activation Date (the day we create your account and send the owner invitation) and receive a full refund of the subscription fees you have paid.
- It applies to both monthly and annual plans.
- It applies to subscriptions activated on or after 1 November 2026.
- It applies once per business.
- It does not cover Add-on services already delivered, such as data migration, on-site or online training, custom reports, custom document layouts or custom development.
2. After 14 days
After the 14-day period, fees are not refundable, including for partial months, unused users or features, or the remaining months of an annual plan. When you cancel, you keep access until the end of the period already paid for.
3. Refund requests
You can always submit a refund request, whatever the date. Each request is reviewed case by case. After the 14-day period, a refund is approved only where Innaun made an error, for example:
- you were charged the wrong amount or for the wrong plan;
- you paid the same invoice twice; or
- you were charged after a cancellation we had confirmed.
4. How to request a refund or cancel
- Email support@itravelerp.com from the account owner’s email address.
- Include your company name, iTravel ERP address, invoice or receipt number, and the reason.
- We acknowledge your request within 2 business days and give a decision within 10 business days.
- Approved refunds are paid by bank transfer to the account the payment came from (or by reversal to the card used, for card payments), normally within 14 business days of approval. We cannot pay refunds to a third party.
5. What happens to the account
When a refund under the 14-day guarantee is paid, the subscription ends and the account is deactivated. You may ask us for an export of your data before or within 90 days after deactivation. Your data is then handled as described in our Privacy Policy and Data Processing Agreement.
6. Downgrades
Downgrades are not refunded in cash; the unused balance is credited to your next invoice, as described in our Payment Policy.
7. Your statutory rights
Nothing in this policy affects any rights you have under applicable law that cannot be excluded.
Innaun Private Limited · 94/1 Galle Road, Colombo 06, Sri Lanka · support@itravelerp.com · +94 77 690 9457